Remodeling consultant Paul Winans says respond “systematically and fairly” to mistakes
October 16th, 2013 by
For nearly three decades, Paul Winans owned and operated his own design/build firm in Berkeley, Calif. As with any business owner, Winans took many bumps and bruises along the way, but he ultimately gained enough perspective to sell his business in 2007 and start a consulting firm for remodelers.
Daily5Remodel profiled Winans this week for a must-read article titled “7 Lessons He Learned The Hard Way.” (If you’re a remodeler, we strongly recommend bookmarking the D5R!) One of the most interesting lessons Winans learned concerns reflecting on mistakes to avoid making them again in the future.
From underestimating project timelines to overestimating homeowners’ understanding, mistakes are inevitable in remodeling. “It took me a while to accept that,” Paul said. “Over time, I learned that it was my choice how to react or respond.”
In cases where things went wrong, he put into place a process for responding systematically and fairly:
–Hold a job completion review/job autopsy.
–Avoid saying “Why did you do what you did?”
–Say instead: “What could we have done differently?” and “What makes the alternative a better solution?”
–Attempt to problem-solve as a team.
Here are some more great thoughts from Winans:
[Photo courtesy Daily5Remodel.com]